OUR SOLUTIONS

Scalable RevOps Expertise That Drives Efficiency

Silver Peak’s RevOps technology services focuses on implementing, optimizing and supporting the tools and systems that enhance your operational efficiency across sales, marketing, and customer success.

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Our RevOps key
practice areas include:
  • System Deployment: Installing or migrating CRM platforms like Salesforce to manage customer data and interactions efficiently.
  • Customization: Configuring Salesforce to support specific workflows and processes for seamless operations.
  • Optimizing Your CRM System to boost user adoption and operational effectiveness, ensuring your teams are fully equipped to leverage its full potential. By fine-tuning workflows and integrating advanced features, we help you maintain strong client relationships, streamline processes, and drive business growth.
  • Marketing Automation: Connecting Salesforce with marketing automation systems to ensure smooth data flow between marketing and sales.
  • Sales Enablement Tools: Integrating Salesforce with sales engagement platforms for streamlined communication and lead management.
  • Customer Success Platforms: Linking Salesforce to customer success tools to align customer support efforts with operational data.
  • ERP and Billing Integration: Tying Salesforce with ERP and billing platforms to ensure smooth revenue tracking, collaboration and efficiency.
  • Data Integration: Ensuring seamless data flow between systems to maintain accuracy and efficiency across platforms.
  • Data Cleansing: Maintaining accurate and up-to-date customer data to ensure system integrity.
  • Data Integrity Rules: Implementing the configurations, rules and code that monitors and enforces the data governance policies you establish, so your data remains accurate and clean.
  • Reporting & Dashboards: Creating dashboards and reports that provide actionable insights for teams to monitor performance.
  • Automating repetitive and manual tasks and processes within your RevOps systems to save time, increase efficiency, and improve customer relationships.
  • Lead Routing: Automating the process of assigning leads to the appropriate sales reps based on predefined rules.
  • Contract Automation: Streamlining contract approvals, renewals, and quote management in Salesforce to reduce manual efforts.
  • Customer Journey Automation: Implementing automated workflows for onboarding, follow-ups, and renewals to optimize customer engagement.
  • Level 2 and 3 Support: Providing advanced technical support for complex issues, troubleshooting system errors, and handling escalations for system performance and configuration challenges.
  • Software Updates: Updating custom elements of your Salesforce solution for compatibility, improved functionality, performance and security.
  • System Audits: Periodically assessing Salesforce for performance issues, technical glitches, and optimization opportunities.

  • System Deployment: Installing or migrating CRM platforms like Salesforce to manage customer data and interactions efficiently.
  • Customization: Configuring Salesforce to support specific workflows and processes for seamless operations.
  • Optimizing Your CRM System to boost user adoption and operational effectiveness, ensuring your teams are fully equipped to leverage its full potential. By fine-tuning workflows and integrating advanced features, we help you maintain strong client relationships, streamline processes, and drive business growth.

  • Marketing Automation: Connecting Salesforce with marketing automation systems to ensure smooth data flow between marketing and sales.
  • Sales Enablement Tools: Integrating Salesforce with sales engagement platforms for streamlined communication and lead management.
  • Customer Success Platforms: Linking Salesforce to customer success tools to align customer support efforts with operational data.
  • ERP and Billing Integration: Tying Salesforce with ERP and billing platforms to ensure smooth revenue tracking, collaboration and efficiency.
  • Data Integration: Ensuring seamless data flow between systems to maintain accuracy and efficiency across platforms.

  • Data Cleansing: Maintaining accurate and up-to-date customer data to ensure system integrity.
  • Data Integrity Rules: Implementing the configurations, rules and code that monitors and enforces the data governance policies you establish, so your data remains accurate and clean.
  • Reporting & Dashboards: Creating dashboards and reports that provide actionable insights for teams to monitor performance.

  • Automating repetitive and manual tasks and processes within your RevOps systems to save time, increase efficiency, and improve customer relationships.
  • Lead Routing: Automating the process of assigning leads to the appropriate sales reps based on predefined rules.
  • Contract Automation: Streamlining contract approvals, renewals, and quote management in Salesforce to reduce manual efforts.
  • Customer Journey Automation: Implementing automated workflows for onboarding, follow-ups, and renewals to optimize customer engagement.

  • Level 2 and 3 Support: Providing advanced technical support for complex issues, troubleshooting system errors, and handling escalations for system performance and configuration challenges.
  • Software Updates: Updating custom elements of your Salesforce solution for compatibility, improved functionality, performance and security.
  • System Audits: Periodically assessing Salesforce for performance issues, technical glitches, and optimization opportunities.
DEEP AND WIDE TECHNOLOGY EXPERTISE
Experienced full-stack development and support specialists with expertise across multiple platforms

Complementing our RevOps capabilities, our offshore team brings deep expertise in full-stack development and support across web and mobile platforms, serving prestigious clients with bespoke solutions. With specialized knowledge in Salesforce, Azure, and Google Cloud (among others), we deliver robust, secure and innovative products tailored to your business needs. Our “Product Mindset” means we approach each project with a focus on long-term value, scalability, and user-centered design, ensuring your solutions are built to evolve.

 

Key Highlights:

  • Extensive experience in Salesforce platform development and integration
  • Proven capabilities with Azure and Google Cloud for scalable, cloud-native solutions
  • Practical expertise in leveraging AI to optimize and innovate processes
  • Developed bespoke web and mobile products for high-profile clients
  • Product Mindset: solutions focused on long-term value, scalability, and user-centric design
  • Comprehensive full-stack support, from front-end to back-end development
  • Solutions tailored to diverse industries and evolving business requirements

Learn about our certifications 

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started?

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TESTING AS A SERVICE
Silver Peak QA and Testing Services

At Silver Peak Associates, we also offer Testing as a Service (TaaS) to provide businesses with flexible, scalable, and expert-driven testing and QA solutions. Our team delivers comprehensive testing, including functional, performance, security, and regression testing, all tailored to your specific needs. Using advanced tools and methodologies, we simulate and automate real-world scenarios to ensure your software, applications, and systems perform seamlessly under various conditions. With our TaaS model, you gain the benefits of rigorous testing, allowing you to speed up release cycles, improve quality, and reduce costs by paying only for the testing services you need.

Our team works with you to set the right approach to testing

Understanding Your Testing Processes

Documenting Test Procedures

Taking Over Manual Testing

Automating Testing Procedures

Monitoring, Reporting, and Analysis

Optimizing and Improving

OUR PROCESS
Getting started 
with Silver Peak
At Silver Peak, each engagement begins with a deep understanding of your unique RevOps needs, followed by planning, resourcing and execution.

Here's how we work with you to drive success:

We start with a discovery call where we dive into your current RevOps challenges, goals, and existing processes. This initial conversation helps us understand your business inside and out, so we can tailor our approach to meet your specific needs. If needed, we can go deeper into understanding your systems and workflows to ensure we create an informed and actionable plan for success.

Based on our discovery, we identify and prioritize the key areas that need immediate attention. Whether it’s streamlining sales processes, optimizing marketing efforts, enhancing customer success, or integrating to billing systems, we focus on the tasks that will have the most significant impact on your RevOps systems and processes, efficiency and adoption.

With priorities in place, we build a detailed plan that outlines the steps needed to achieve your RevOps goals. This plan includes timelines, resource allocation, and key milestones, ensuring a clear roadmap for success.

Once the plan is set, we assemble the ideal team of RevOps technical experts to execute the strategy. Our team complements yours and can scale up and down as required, handling the technical setup, process optimization, and system integrations required to drive results. We can also take on the support and administration of your RevOps systems.

We keep you informed every step of the way with regular updates and interactions. Together we will regularly review executive dashboards that provide real-time insights into our progress and the impact on your business, ensuring complete transparency and alignment.
TESTING AS A SERVICE
Silver Peak QA and Testing Services

At Silver Peak Associates, we also offer Testing as a Service (TaaS) to provide businesses with flexible, scalable, and expert-driven testing and QA solutions. Our team delivers comprehensive testing, including functional, performance, security, and regression testing, all tailored to your specific needs. Using advanced tools and methodologies, we simulate and automate real-world scenarios to ensure your software, applications, and systems perform seamlessly under various conditions. With our TaaS model, you gain the benefits of rigorous testing, allowing you to speed up release cycles, improve quality, and reduce costs by paying only for the testing services you need.

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EASY TO WORK WITH
Ready to get started?

We respect your time, and want to earn your trust by delivering exceptional results, as we have done with so many of your peers over many years.

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Our commitment at Silver Peak Associates is to deliver high quality RevOps solutions

designed for flexibility and efficiency, delivering cost-effective results that aligns with your growth strategy.

- Phil Dias, Managing Partner